Hyderabad Airport wins award for Best Airport Staff in India, South Asia

Hyderabad: GMR Hyderabad International Airport Ltd (GHIAL) has won the ‘Best Airport Staff in India & South Asia 2024’ award by Skytrax.

The announcement took place during a ceremony at the Passenger Terminal EXPO 2024 in Frankfurt, Germany. Hyderabad Airport outshined its counterparts, securing the top position among participating airports in India and South Asia.

Pradeep Panicker, CEO-GMR Hyderabad International Ltd, said, “Hyderabad Airport continues to set new standards for customer service excellence and has become a pioneer in redefining the airport ecosystem by providing epic experiences.”

“The award is the outcome of meticulous audits and evaluations, comprehensively assessing various factors, including the collective Quality of Staff service across front-line positions at the airport,” said Panicker.

About Skytrax

Skytrax, a globally renowned air transport rating organisation, has been evaluating airports and airlines worldwide since 1989. It assigns star ratings from 1 to 5, considering diverse assessments crucially impacting the passenger experience.

The assessment for airports encompasses terminal amenities, cleanliness, staff service, and security procedures.

“Achieving higher star ratings signifies superior service quality, enhancing the airport’s global reputation,” said a representative from Skytrax. “Skytrax ratings furnish travellers with valuable insights, facilitating informed choices and fostering continuous improvement and innovation within the aviation industry,” the representative added.