Hyderabad: With the aim to give a platform to the students to discuss their grievances and problems, Telangana State Board of Intermediate (TSBIE) kick-started a Board of Intermediate Grievances Redressal System(BIGRS) on Tuesday. The BIGRS is an attempt by the Board to help students solve their issues.
The BIGRS is prepared and maintained by the Centre for Good Governance(CGG). Somesh Kumar I.A.S.Chief Secretary, Government of Telangana inaugurated BIGRS at the Board of Intermediate Education, Nampally, Hyderabad.
The software used for BIGRS will immediately direct the complaint to the concerned officers online. After receiving the complaints, the concerned officer will take steps to resolve the complaints and intimate the action taken to resolve the issue through the online system.
The superior officers from Board of Intermediate Education and Commissioner of Intermediate Education will be monitoring the disposal of the complaints on the dashboard. The complainant will also have a facility to track the status of the complaints.
Clear time frames have been prescribed for clearing the complaints. Complaints by stake holders like students, parents, general public, college management and even service matter complaints will be dealt through the BIGRS. Very soon the board is also introducing various modes of accessing grievances through social media platforms like Facebook, Twitter, Whatsapp, Mobile App,gmail, website and BIE helpdesk, BIECall Centre etc.
How to access the BIGRS:
URL – bigrs.telangana.gov.in
To raise a grievance
Step 1: Enter Mobile Number
Step 2: OTP Validation
Step 3: Select & Enter Grievance Details
Step 4: After submitting their Grievance is generated