Hyderabad: A man wanting to grab some snack during the interval of a movie at INOX GVK One Mall, Hyderabad, was left horrified after he found a cockroach in a veg roll. Nikhil Krishna filmed his experience and shared it on social media.
Nikhil told NewsMeter, “I went to INOX hoping for a 'horrifying' experience watching The Grudge, but the interval with their food options made for a greater scare.”
After Nikhil posted the cockroach clip on Twitter, INOX regretted the incident. “I received a call from INOX. I was actually unhappy as to how they had my private information. The regional head of INOX had called me. He Apologised and offered compensation. He also asked for my feedback.”
Nikhil thinks it will be a waste of time to complain to the Greater Hyderabad Municipal Corporation or the consumer court.
Vijay Gopal, an anti-corruption activist, said, "The main problem is lack of staff in the GHMC food safety department and there is no publicity about how a consumer can complain. The GHMC should advertise on how consumers can approach its food safety department.”
This is second such incident in Hyderabad this year. Earlier, a man had spotted rats feeding on tomatoes at Ratnadeep supermarket on Botanical Garden Road.
GHMC Food Security Inspector, Sudarshan Reddy says, “We in a day get two to three complaints. Mostly the complaints are against the food delivery apps. A medical officer accompanies the inspection of food outlets and if any outlet is found violating the food norms, we fine them. Due to lack of staff in the GHMC food safety department, there is a delay in inspections. The GHMC requires around 50 staff, but currently, we are only two in Hyderabad. ”