Hyderabad: Cyberabad traffic police have asked cab aggregators; Uber and Ola to display the vehicle number and driver details on the software while accepting customer requests. Notably, few cab aggregators were found ‘hiding’ the vehicle number ever since the cops have started imposing fine for cancellation of rides. T

The enforcement agency received 6 complaints from customers against Ola and Uber for hiding the vehicle details while booking a cab. Deputy Commissioner of police for Traffic, Cyberabad,  Mr.Vijay Kumar told NewsMeter, “Customers informed that the software did not consist vehicle number,  leaving the passengers with no details to register a complaint. In a letter addressed on December 23rd, the transport aggregators were informed that if the original system is not followed, it may invite a criminal case’.

Twenty cabbies fined for cancellation of rides

The Cyberabad traffic police have penalized 20 cab drivers for cancelling rides without informing their respective customers. A senior officer told NewsMeter, “Most calls were against Ola and Uber transport aggregators. Out of the 38 calls received, 20  drivers have been imposed e-challan of Rs 500 each and the rest were forwarded to Rachakonda and Hyderabad following jurisdiction. The other two Traffic commissionerate are likely to make public a WhatsApp number for citizens to raise a complaint’. According to the cops, The e-challan will automatically surface against the car owner registered with the Road Transport Authority. 

What should one do when the cabbie cancels the ride?

Citizens can file a complaint with the Cyberabad traffic police whenever they face issues with cab drivers or the service providers. According to the Motor Vehicle Act, the refusal to ply a contract carriage on hire by a driver is an offence. Therefore, the public can now file a complaint to the traffic police with details such as the vehicle number, date and time, location, a screenshot of rejection. People can file the complaint on WhatsApp to the number 9490617346.

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