Hyderabad: The Hyderabad consumer disputes redressal forum has directed Origins, a clothing store in the city, to pay Rs. 55,000 to a customer as compensation of causing him “mental agony” due to their negligence.
Kishore Rai had purchased a sherwani at Origins in Banjara Hills for Rs. 83,300. He had purchased the sherwani for his son-in-law. "The wedding was to take place in December 2019. But on the day of the wedding while he was getting ready for the baraat procession, my son-in-law found that the sherwani was torn near the shoulder,” said Mr. Rai.
Immediately, the groom's brother and relatives rushed to another shop and bought another sherwani for Rs. 51,020. The complainant alleged that due to Origin's negligence and carelessness he and his family had faced embarrassment, humiliation, and anxiety. Mr. Rai sent a legal notice to the store in December 2019 asking for a refund of Rs. 83,000 and an additional Rs. 10 lakh as compensation.
Origin did not respond to the legal notice.
The consumer forum, after examining the documents and facts, said that the complainant had been humiliated and embarrassed after gifting a damaged sherwani to the bridegroom. It further said that the purchase of a new sherwani was not only additional expenses for the family but it was also a disastrous experience for the couple and their families on such an important and happy occasion.
The forum stated that Origins had been negligent and careless. “The opposite party (Origin) is liable to compensate Kishore Rai for the loss of reputation, humiliation, and embarrassment suffered by him and his family on the auspicious occasion of his daughter's wedding due to the negligence, carelessness, and deficiency of service on the part of the opposite party,” it said.
The forum directed the store to refund Rs. 83,000 towards the cost of the sherwani and pay Rs. 50,000 as compensation for causing mental agony to the complainant and an additional Rs. 5,000 as litigation expenses.