Amazon delivers used face mask, returned products to customers

Hyderabad: Amazon, the online retail giant, has delivered the same product to a customer which was returned by another customer.

A customer ordered a Milton bottle and on opening the package, he found a message written on a paper by the previous customer which read: “Returning because this product is made in China who spreads Chinavirus.” it’s written in the letter.

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On seeing the message, this customer too returned the bottle to Amazon writing: “Hey Amazon, next time you better check products returned by customers before delivering them to other customers. I got this letter from the water bottle I ordered and it's very emotional.”

In its reply, Amazon said: “Thank you for bringing this to our notice. We are sorry for any inconvenience caused. You can return the product if you are not happy with the product.”

There is a lot of misinformation among the public regarding Coronavirus with many calling it China virus and avoiding products from China.

Significantly, this is not the only incident in which Amazon delivered a product returned by a customer without checking. In one other instance too, Amazon reportedly delivered used mask, along with an ordered product, to a customer.

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“I got used face mask inside the package I ordered. They are trying to spread Coronavirus to customers. The safety standards are really pathetic, found a used face mask inside the package that got delivered,” said the customer.

"Apologies for the hassle with the order delivered. Have you reported this to our support team? If not, please reach out to to the team," Amazon replied to the customer.