Consumer Forum directs Lenovo India to pay Rs 63,000 compensation for faulty product

Hyderabad: A district consumer Disputed Redressal Forum in Ranga Reddy district of Telangana has asked Lenovo India Pvt. Ltd to pay a compensation of Rs 63,000 for selling damaged laptop.

The complainant had bought a Lenovo laptop for Rs.58,837 in the year 2018. However, according to the complainant, from the date of its purchase, the said laptop gave troubles to him.

“From the third day of purchase, the lan and wifi was not working, there was no speed as promised at the time of purchase, the mother board had pin problem. Hence I returned the product to the opposite party’s service centre. Their technicians checked and agreed to my problems.”

However, according to the complainant, the service centre without solving the problem returned the said laptop to him.

Meanwhile, denying the allegations of the complainant, Lenovo India Pvt. Ltd said, “There is no deficiency in service from our side. Customer satisfaction is our utmost priority. When the device was brought to our service centre by the complainant, our service personnel inspected the same and found that the PIN was damaged. Other complaints are only baseless allegations of the complainant”

Lenovo said due service was provided to the complainant in accordance with the warranty terms and conditions along with part replacement where necessary.

Listening to the arguments put forward by both the parties, the forum in favour of the complainant said, “The complainant having paid huge amount of Rs.58,387 on Lenovo 520-151KB Laptop, has definitely undergone mental agony besides loss of time in spending to visit the Opposite Parties service center. Also, the complainant purchased the Laptop which is a product having brand image with high expectation of longevity and good functioning.”

The forum hence directed Lenovo India and distributor Reliance Retail Limited to pay the cost of Laptop 6 i.e. Rs.58,837 along with interest @ 9% p.a.

The Opposite Parties are further directed to pay Rs.5,000 towards costs.