Hyderabad: Consumer Dispute Redressal Commission has asked Amazon to pay Rs 10,000 as compensation to a customer for failing to deliver mixer- grinder.

Complainant Dilip Kumar Das, resident of Somajiguda booked Usha Mixer Grinder on September 7, 2019, on Amazon. The complainant paid Rs.3,499 which was converted into 12 EMIs at 14 percent interest per annum.

Amazon confirmed the order and assured to deliver it on September 12, 2019. However, the product was not delivered. "But, I received a message that the item was delivered on September 12, 2019, and the package was handed over directly to the customer," said the complainant.

Later, the complainant received another message from Amazon in which it was mentioned that the item will be delivered at 9 pm on September 12, 2019.

As the complainant did not receive the item, he dialed Amazon. The company assured him that they will investigate the matter.

On September 24, 2019, the complainant again sent a mail stating that the item was not delivered. He said it was delivered to the wrong person and demanded delivery of the booked item.

In its reply to the commission, Amazon said that the product was successfully delivered to the complainant at the registered address provided by him on September 12, 2019. Amazon further submitted that the complainant had confirmed the same on September 20, 2019, when the team of Amazon visited his house.

After going through all the documents and evidence, the commission observed that Amazon did not present any proof that the product was delivered to the complainant's house. "They even did not file the report or any evidence affidavit from the person who probed the issue. If any investigation was done on September 20, 2019, as alleged by the opposite party in their reply, they might have also attached a photograph," observed the commission.

The commission asked Amazon to refund the amount of Rs.3, 499 paid by the complainant with an interest of 12 percent per annum. Also, pay an amount of Rs.10,000 towards compensation to the complainant for causing inconvenience and mental agony, besides pay Rs.5000 towards costs of litigation.

Sumit Kumar Jha

Sumit Kumar Jha is currently a multimedia journalist with Newsmeter. An alumnus of Hyderabad Central University and Amity University, he has interned with The New Indian Express and CGNet Swara. Sumit has also worked with video production houses in Mumbai as an assistant director in shows like 21 Sarfrosh for Discovery Jeet. He is specialised in Video Production. He was also the contributor at PARI network. Hailing from rural Bihar has spent his childhood shifting from places and people. Growing up he felt the need to document the lives and dreams of rural India. A lover of visual storytelling goes around the cities to search for Stories. He primarily reports on civic, human interest and data stories.

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