Hyderabad: Consumer Dispute Redressal Commission has asked the Greater Hyderabad Municipal Corporation (GHMC) to pay Rs 30,000 as compensation to the three brothers for causing a delay in the processing of their property documents.

Complainant Mohammed Sardar Khan and his two brothers, residents of Khairatabad, inherited the property of their deceased father in Venkataramana Colony.

With an intention to get their names mutated in the GHMC records, they submitted relevant application forms together with the requisite fee.

As per the GHMC rules, the mutation so required needs to come into effect within 30 days from the date of submission of the application. Despite the submission of their application, fees, and resubmission of rectified documents, the GHMC authorities failed to clear the mutation within the stipulated period.

After a considerable lapse of time and effort, the GHMC set left it aside on the grounds of expiry of the validity of the DD submitted by the complainant along with the application. Khan alleged that even after repeated visits which caused him considerable agony, the deputy commissioner of the GHMC returned the expired DD asking him to get it revalidated.

He stated that all the three complainants underwent a lot of suffering and harassment due to deficiencies in service on part of the GHMC. The complainant stated he suffers from diabetes and hypertension.

The deputy commissioner of GHMC filed a written version admitting delay in effecting mutation, as stated by the complainants. The GHMC attributed the delay to election work, shortage of staff, and so on.

After going through documents and evidence, the commission said that if GHMC officials were busy with election duties, they should have sent a letter to the complainants citing the reasons for the delay.

"From the circumstances, it appears that the complainants made many visits and requests for getting their mutation work done within the prescribed time. Thus, the opposite parties committed deficiency in services," observed the commission.

The commission asked GHMC to pay Rs 10,000 to each of the three brothers separately, totaling Rs 30,000, towards compensation for inconvenience, mental agony, and Rs 15,000 towards the cost of litigation.

Sumit Kumar Jha

Sumit Kumar Jha is currently a multimedia journalist with NewsMeter. An alumnus of the University of Hyderabad and Amity University, he has interned with The New Indian Express and CGNet Swara. He is specialised in Video Production. He was also a contributor at PARI network. Hailing from rural Bihar has spent his childhood shifting from places and people. Growing up he felt the need to document the lives and dreams of rural India. A lover of visual storytelling goes around the cities to search for Stories. He primarily reports on civic, consumer, health, human interest and data stories. You can follow Sumit on Twitter @sumitjha__

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