Hyderabad: Consumer Dispute Redressal Commission has asked the Telangana State Southern Power Distribution Company (TSSPDCL) to pay Rs 25,000 to a consumer for inflated bills.

Complainant Bura Srinivas, who is a tenant in a residential house at Ashok Nagar, Hyderabad was shocked to receive the electricity bill of Rs. 23,095 for May-June 2020

His power connection is purely domestic, but he received a bill with an abnormal variation. Earlier, he used to be billed Rs 600 or Rs 700 per month.

"I received bills of Rs. 23,095 and Rs. 25,950 for June and July 2020. This is highly inflated," said Bura Srinivas.

The complainant approached Assistant Engineer, TSSPDCL, Indira Park. "But no fruitful result came out," said the complainant.

Later TSSPDCL snapped the power supply of the complainant. The complainant approached Consumer Dispute Redressal Commission against the TSSPDCL

On January 25, 2021, the commission directed the TSSPDCL to accept the tariff for August 2020 to January 2021. The disputed bills for June - July 2020 were kept in abeyance pending resolution.

The commission ordered TSSPDCL to restore the power supply of the consumer with immediate effect.

TSSPDCL later collected the tariff from August 2020 to January 2021 and restored the power supply.

However, TSSPDCL did not appear before the commission.

After going through documents and evidence, the commission said the complainant has suffered due to the defective meter of the electricity department. Snapping power supply amounts to the high quantum of negligence and deficiency of service that leads to the adoption of unfair trade practice, the commission said.

"The complainant paid an amount of Rs. 120 for Meter Testing Charges. The electricity department found the meter defective and replaced it with a new one," said the commission.

The commission asked TSSPDCL to pay an amount of Rs. 25,000 as compensation for causing mental agony and trauma due to the negligent acts and deficient services. Also, pay an amount of Rs. 5,000 towards costs of the proceedings.


Sumit Kumar Jha

Sumit Kumar Jha is currently a multimedia journalist with NewsMeter. An alumnus of the University of Hyderabad and Amity University, he has interned with The New Indian Express and CGNet Swara. He is specialised in Video Production. He was also a contributor at PARI network. Hailing from rural Bihar has spent his childhood shifting from places and people. Growing up he felt the need to document the lives and dreams of rural India. A lover of visual storytelling goes around the cities to search for Stories. He primarily reports on civic, consumer, health, human interest and data stories. You can follow Sumit on Twitter @sumitjha__

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