Customers suffer as online utility stores suspend operations in Hyderabad

Hyderabad: Customers have been left to fend for themselves after curbs and alleged police harassment forced the 'Milk Basket’ to suspend distribution of milk and fruits in Hyderabad,

“Milk Basket vendors were denied entry without any prior notice resulting in us dumping 15,000 liters of milk and 10,000 kgs of fruits and vegetables,” said Milk Basket said in a statement.

Milk Basket said it’s not just about strict regulations by cops but it’s also about their employees and vendors' safety. It said employees and vendors also have families and they are worried about their safety.

Milk Basket noted after proper permission from the local authorities they will resume delivery process.

Not only Milk Basket but other online platforms including ‘Spencers’ are not able to function due to the curbs. “Dear customer, in the light of precautionary measures, e-commerce deliveries will be subject to permission from local authorities. Due to an unprecedented surge, your order might be delayed or we may not be able to deliver some of your ordered items. We apologize for the inconvenience,” said Spencers in a statement

After hue and cry, Telangana’s Minister for Municipal Administration & Urban Development, Industry & Commerce, and Information Technology KT Rama Rao said he has passed orders for ensuring hassle-free operation of delivery platforms.

“I have already asked IT secretary @jayesh_ranjan to work with Big Basket, Grofers and Amazon to ensure they restart operations also requested @TelanganaDGP to issue clear instructions to all the CPs and SPs,” he said

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