Hyderabad: The Cyberabad Traffic Police have penalised 12 cab drivers for cancelling rides without informing their respective customers. They received over 30 calls, three days after Cyberabad traffic police announced that customers could raise a complaint against cab drivers for cancellation of rides.
A senior officer told NewsMeter that most numbers of calls were against service aggregators Ola and Uber. “Out of the 30 calls, we have imposed e-challan of Rs 500 against 12 drivers, while forwarding the rest to Rachakonda and Hyderabad jurisdiction. The other two Traffic commissionerates are likely to make public a WhatsApp number for citizens to raise their complaints.”
According to the cops, the e-challan will automatically surface against car owner registered with the Road Transport Authority.
What should one do when the cabbie cancels the ride?
Citizens can file a complaint with Cyberabad traffic police whenever they face issues with cab drivers or service providers.
According to the Motor Vehicle Act, the refusal to ply a contract carriage on hire by a driver is an offence. Therefore, the public can now file a complaint to traffic police with details such as the vehicle number, date and time, location, a screenshot of rejection. People can file the claim on WhatsApp to 9490617346.
Cancelling rides is an Offence
Cyberabad DCP Traffic Vijay Kumar told NewsMeter that the cancellation of trips by drivers is an offence and will attract penalty as per the law. “Instead of ignoring such refusals, the public should report to the police, along with cab details to Cyberabad Traffic’s WhatsApp number.”
The officer added that they would issue an e-challan of Rs 500 to the violator. “We have received similar complains, and we have booked three cases. We have issued them challans, and they would have to pay Rs 500 penalty. This rule has been there for a long time, but the public was not aware of it. However, now, they can immediately file a complaint with us,” said Mr Vijay Kumar.