Hyderabad: Do you often use cab services in the twin cities? Do you get frustrated when your cabbie cancels your ride in the last minute, based on their destinations and other issues? It is uncommon for cab drivers to cancel your booking after you have been waiting for more than 20 minutes. However, from now on, citizens can file a complaint with the Cyberabad traffic police whenever they face such issues with cab drivers or the service providers.

According to the Motor Vehicle Act, the refusal to ply a contract carriage on hire by a driver is an offence. Therefore, the public can now file a complaint to the traffic police with details such as the vehicle number, date and time, location, a screenshot of rejection. People can file the complaint on WhatsApp to the number 9490617346.

Mr Anumod Alex Thomas, a Cyberabad resident who faced this issue multiple times, approached Cyberabad Traffic DCP, who informed him of the MV Act rules. While speaking to NewsMeter, Anumod said, “I faced this issue multiple times and wasn’t aware of the legal side. Now, I know that I have the right to report it, and I am sure that Cyberabad police will act on it quickly. It is a prevalent issue, especially during peak time.”


Taking to Twitter on Tuesday, Anumod shared the information with other citizens. “@Olacabs or @Uber_India, cancellation of rides are becoming a menace now. Whenever the public is denied with a service, please raise a complaint with @CYBTRAFFIC along with the screenshot of cancellation or WhatsApp 9490617346. @SCSC_Cyberabad @FACHyderabad (sic).”

Cyberabad DCP Traffic Vijay Kumar told Newsmeter, “The cancellation of rides by drivers is an offence and will attract penalty as per the law. Instead of ignoring such refusals, the public should report to the police, along with the details to Cyberabad Traffic’s WhatsApp number.”

The officer added that they would issue an e-challan of Rs 500 to the violator. “We have received similar complains, and we booked three cases. We have issued them challans, and they would have to pay the Rs 500 penalty. This rule has been there for a long time, but the public was not aware of it. However, now, they can immediately file complaints with us,” said Vijay Kumar.

Anusha Puppala

Anusha Puppala is currently working at NewsMeter. She had earlier worked as a reporter with ANI and The News Minute. Previously, she has worked as a Senior Reporter with the Deccan Chronicle Newspaper, covering education beat. She had briefly associated with the national television channel Tiranga TV as a special correspondent. Anusha has extensively written stories on education, traffic, civic-issues, human-Interesting, off-Beat, consumer issues, health and environment. Hailing from Visakhapatnam, Anusha is a social media buff and a passionate foodie. If not reporting, you will always find her travelling.

7 comments on "File a complaint with Cyberabad Police if your Cab ride is cancelled"

  • Respected sir _ Madam
    I am cab driver and i agree some of drivers they cancelling the rides.
    Without any legal issues.
    But sometimes i am waiting for the customer almost 45minutes they customer saying i am coming please don’t cancel then they cancelled..
    No one care about it.

  • Aslam Ali Khan, very rarely person do like that mostly can drivers first asking where is drop location sir, we said na within seconds drivers cancel ride this is my personal experience. Iam waiting 30 to 40 mins drivers are wasting our time after that we have to book another cab

  • When the passenger cancels the booking, they will be charged cancellation fees in the next booking. So the drivers and aggregators need not worry. It’s the passengers who are the troubled lot. This is a good information and very helpful.

  • Some people also not respect to drivers. They Orey ekkada unnav ra come fast. And some some bookings not worth thats why cancelling. First increase the fare then put in section 178

  • if customer cancelled the cab Ola is deducting the money of 75 rs for the first 10 minutes. After that based on the time Ola is charging the money. I don’t know whether they are giving it to the drivers. But, I have seen several times that the drivers cancelled the booking after reaching my place due to ola money.

Leave a Reply

Your email address will not be published. Required fields are marked *