Hyderabad: The Rajiv Gandhi International Airport (RGIA) won the Airports Council International (ACI) Airport Service Quality (ASQ) Departures Awards and was ranked the best airport by size and region and the best airport in environment and ambience by size. Meanwhile, Bengaluru's Kempgowda International Airport became the first airport to win an award for both departures and arrivals.
The ACI is a global airport service quality programme which takes opinions of passengers and reveals the best airports for customer service worldwide every year. S.G.K Kishore , CEO of GHIAL, said, “We are happy that we were chosen as the best airport by our passengers. We earned this award because of the teamwork of all our stakeholders, including DGCA, CISF, BCAS, AAI, immigration, Customs, airlines, our employees and all business partners/vendors who work at the airport towards a common goal to serve our customers.”
Mr Kishore said the airport authorities are sensitive towards the environment and ambience of the airport. Hence, they were recognised as the best airport in environment and ambience by size both in the Asia-Pacific region for 2019 and in its category of 15-25 million passengers per annum (MPPA).
Angela Gittens, director general of ACI World, congratulated the airport authorities. “Your customers have spoken and recognised the successful efforts of your team in providing a superior customer experience. Once again, my heartfelt thanks and warmest congratulations to you and your entire airport community. You make us proud,” she wrote.
Hyderabad airport has consistently ranked in ACI ASQ passenger survey as the top three airports for nine consecutive years. It ranked number one in 2009, 2010, 2016, and 2017 in the 5-15 MPPA category.
Besides Hyderabad airport, Mumbai’s Chhatrapati Shivaji International Airport and Delhi’s Indira Gandhi International Airport also won ACI awards.