AI-driven public transport: TGSRTC pioneers AI integration to improve management, services

Hyderabad: The Telangana State Road Transport Corporation (TGSRTC) has become the first public transport corporation in India to integrate Artificial Intelligence (AI) across its operations.

The initiative aims to enhance commuter convenience, optimise fleet deployment, improve operational efficiency and promote employee welfare.

Partnership to drive AI integration

TGSRTC has partnered with Hansa Equity Partners LLP to implement AI across all depots.

The firm will provide technical expertise, strategic planning and specialised training to TGSRTC’s technology team, ensuring seamless execution of the project.

AI to boost employee health and productivity

Under the Grand Health Challenge, AI and machine learning tools are being used to analyse medical reports of over 40,000 employees. The system identifies health risks and promotes preventive care.

A pilot program in six depots proved successful and is now being expanded corporation-wide, aiming to improve crew productivity and overall workforce well-being.

Smart scheduling for better commuter service

TGSRTC is preparing to introduce AI-driven, demand-based scheduling of bus services.

The models will analyse traffic patterns, festivals, weekly trends and passenger demand to optimise fleet deployment. The initiative is expected to maximise resource utilisation and reduce operational wastage.

Operational efficiency through AI

The corporation will also use AI to monitor employee performance, streamline operations, and cut costs, while delivering faster and more commuter-friendly services.

A detailed AI implementation presentation was recently made to Transport & BC Welfare Minister Ponnam Prabhakar at Dr BR Ambedkar Secretariat, Hyderabad.

The Minister lauded TGSRTC’s initiative, highlighting AI’s transformative role across sectors, and felicitated Trinadha Babu and Suneel Regulla of Hansa Equity Partners LLP for their contributions to the Strategic Deployment Plan (SDP) under CSR initiatives.

Strategic leap towards modernisation

The AI project builds on the Strategic Deployment Plan (SDP) initiated in 2021, which has helped TGSRTC modernise passenger services, drive digital transformation and strengthen financial sustainability.

Managing Director VC Sajjanar, IPS, said AI adoption is a strategic leap that will improve the speed, transparency, and accuracy of services, while enabling smart scheduling to meet dynamic passenger needs. TGSRTC is now setting a national benchmark for public transport innovation.