From CMD to linemen, TGSPDCL staff to meet consumers thrice a week under Praja Baata
In Praja Baata officials will be on the street in Nalgonda, Medak, Mahabubnagar, Ranga Reddy and the twin cities of Hyderabad
By Newsmeter Network
Hyderabad: Officials from CMD to lineman to get on the streets in Nalgonda, Medak, Mahabubnagar, Ranga Reddy and the twin cities of Hyderabad under the Praja Baata program
Hyderabad: Southern Power Distribution Company of Telangana Limited (TGSPDCL) officials launched the Praja Baata program on Thursday in Nalgonda, Medak, Mahabubnagar, Ranga Reddy and the twin cities of Hyderabad.
Chairman and managing director Musharraf Faruqui said, “This program is for better quality and reliability of power supply.”
What is the program about?
Every Tuesday, Thursday and Saturday, the entire hierarchy of TGSPDCL—from CMD and Directors down to the Linemen and Artisans—will step out of the offices and into the streets and fields.
A massive force of around 9,500 employees will be mobilised, including Chief Engineers (CEs), Superintending Engineers (SEs), Divisional Engineers (DEs) and all levels of Assistant Engineers.
CMD Faruqui said, “This walk isn’t just a symbolic gesture; it’s a dedicated effort to ensure that the power that lights up Telangana homes and farms is safe, reliable and strong. The program is TGSPDCL’s promise to actively listen to its consumers and continuously upgrade its service from the ground up.”
What is the objective of the program?
Electricity officials said that the initiative will:
- Strengthen the network and minimise power losses.
- Reduce consumer complaints by proactively addressing issues.
- Improve the quality and reliability of the power supply across the districts.
- Bridge the gap between the company and its consumers through direct, personal interaction.
The mission of the electricity officials will be twofold:
Network Inspection: They will personally traverse thousands of kilometres, inspecting every critical piece of infrastructure—LT/11 kV/33 kV lines, distribution transformers, AB switches and other electrical equipment. Any issue found is to be resolved immediately.
Consumer Connect: They will knock on doors and stop for chats, directly interacting with consumers to gather feedback, suggestions and complaints. Any complaint registered under this Praja Baata initiative is given the highest priority for resolution.
How can consumers participate?
The main aim of the program is interaction of the consumers with the TGSPDCL teams during their field visits. This will be done through:
Direct Interaction: Consumers should look out for the TGSPDCL officials and staff visiting their neighbourhood. This will be the primary channel for on-the-spot feedback.
Lodge Complaints Directly: They can verbally report their specific complaints, service requests or provide suggestions directly to the visiting personnel (from CMD to Lineman).
Ensure Registration: All complaints received under this initiative are to be registered under the Praja Baata program to ensure they are prioritised for resolution. Consumers should ensure their complaint is noted down with their address and contact details.
