Honeymoon trip fraud: Hyderabad consumer panel orders B2B DMC for Bali travel agency to pay Rs 60,000

Hyderabad: The Hyderabad District Consumer Disputes Redressal Commission–I has directed a Pune-based travel agency to pay Rs 60,000 for cheating a couple during their honeymoon trip to Bali.

Couple left stranded abroad

The commission pulled up B2B DMC for Bali Travel Agency for a service deficiency after it failed to provide the promised facilities during a honeymoon tour booked by a Hyderabad resident.

According to the complaint, Nageshree Harsha, a resident of Aminpur, had booked a Bali honeymoon package scheduled from March 2 to March 9, 2025. He paid a total of Rs 1.70 lakh in two instalments to the travel agency, which assured flight tickets, hotel accommodation, local transport and end-to-end assistance.

Promised services not delivered

However, after the couple reached Bali, the agency allegedly withdrew all support. None of the promised arrangements were in place, leaving the newlyweds stranded in an unfamiliar country without assistance.

Repeated attempts to contact the agency via phone and email reportedly went unanswered. Facing severe inconvenience and distress, the complainant approached the consumer commission seeking redressal.

Commission finds Deficiency in Service

After examining the case, the Hyderabad District Consumer Disputes Redressal Commission-I concluded that the travel agency was clearly guilty of deficiency in service. The commission observed that abandoning customers after collecting a substantial amount amounted to unfair trade practice.

Compensation ordered

The commission directed the travel agency to pay Rs 60,000 as compensation to the complainant for the mental agony and inconvenience caused.

The order serves as a caution to travel operators and a reminder to consumers to seek legal remedies in cases of service failures, especially in overseas travel bookings.