Skytrax Awards: Hyderabad airport ranks second-best in India, Central Asia

Delhi Airport has been ranked first, while Hyderabad Airport has been ranked second in the ‘Best Airport in India and Central Asia’ category. Doha’s Hamad Airport ranked the best airport in the world.

By Sumit Jha  Published on  9 Aug 2021 6:27 AM GMT
Skytrax Awards: Hyderabad airport ranks second-best in India, Central Asia

Hyderabad: Rajiv Gandhi International Airport (RGIA) has been adjudged as one of the 'Best Regional Airport in India and Central Asia' for the third consecutive year.

Skytrax World Airport has announced the annual awards for different airports across the globe.

Delhi Airport has been ranked first, while Hyderabad Airport has been ranked second in the 'Best Airport in India and Central Asia' category. It has beaten Mumbai, Bangalore, Chennai airports in India and Colombo Airport in Central Asia region.

Hyderabad Airport has also improved its overall ranking, moving from 71st position to 64th position in 2021 World's Top 100 Airport league.

Additionally, Hyderabad airport has been ranked third in `The Cleanest Airport in Central Asia & India' category. It has ranked fourth in Best Airport Staff in India & Central Asia and sixth in Best Regional Airports in Asia category. Doha's Hamad Airport ranked the best airport in the world.

GMR Hyderabad International Airport Limited (GHIAL) runs the Rajiv Gandhi International Airport is situated at Shamsabad in Hyderabad.

"With immense pleasure, we would like to dedicate this award to all the airport staff, stakeholders, and partners working at Hyderabad Airport, who have done a commendable job with unwavering commitment during the pandemic times. We believe that our innovative and tech-enabled initiatives during the pandemic and crisis preparedness have led to this achievement. This recognition motivates us to further raise the bar and reinforce our commitment to provide a safe and seamless experience to all our passengers," said Pradeep Panicker, CEO, GHIAL.,

GMR-led Delhi International Airport Limited (DIAL) is another major winner of this prestigious award. The airport has been adjudged as the 'Best Airport in India and Central Asia' for the third consecutive year in 2021 Skytrax World Airport Awards.

The airport has also improved its overall ranking, moving from number 50 in 2020 to number 45 in the 2021 World's Top 50 Airport league. This achievement marks the First Indian Airport to achieve this feat.

DIAL has also been bestowed with the 'COVID-19 Airport Excellence Award' for providing exemplary safety protocols during the global pandemic, making it the only airport in India to be ascribed in this category.

Skytrax World Airport Awards are voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or inputs.

The awards are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the 6-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security, and immigration through to departure at the gate.

The World Airport Star Rating program is a global Quality-Evaluation-System for the Airport industry. It uses a direct and professional analysis of the Airport's Product and Service Quality Standards. It began in 1999 when Skytrax launched its first global, airport customer satisfaction survey. The survey evaluates traveler experiences across different airport service and product key performance indicators - from check-in, arrivals, transfers, shopping, security, and immigration to departure at the gate.

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