Hyderabad: The Hyderabad international airport was adjudged the 'Best Airport by Size and Region' in the Asia-Pacific region for 2020 in the 15-25 million passengers per annum category at the annual Airports Council International (ACI) Airport Service Quality (ASQ) survey.
ASQ is the world's leading airport passenger service and benchmarking programme measuring passengers' satisfaction while they are travelling through an airport.
Pradeep Panicker, the CEO of GMR Hyderabad International Airport Limited(GHIAL), said, "We feel honoured that our passengers have chosen us as the best airport in the annual ASQ survey 2020 conducted by ACI. This achievement is a testament to the untiring efforts of our stakeholders, including DGCA, CISF, BCAS, AAI, Immigration, Customs, and our employees and business partners/vendors who have worked during the testing times of the pandemic."
In a personalized communication congratulating Hyderabad International Airport, Luis Felipe de Oliveira, the director general of ACI World, said, "During this most difficult and challenging of years, your customers have spoken and recognized the successful efforts of your team in providing a superior customer experience under trying circumstances."
The Hyderabad airport has consistently ranked in ACI Airport Service Quality survey as among the global top three airports for nine consecutive years (2009 to 2017), including taking the world no. 1 position four times in 2009, 2010, 2016, and 2017. GHIAL has won the coveted ACI's ASQ Departures Awards by being adjudged as the 'Best Airport by Size and Region' and its first ever 'Best Airport in Environment & Ambience by Size', both in Asia-Pacific region for 2019, in its category of 15-25 MPPA.