Hyderabad: MakeMyTrip fined Rs.10k for not refunding fare, insurance to passenger

In addition, MakeMyTrip has also been asked to pay Rs.5,000 as compensation and Rs.1,000 as costs. MakeMyTrip has been given 45 days to comply with the order.

By Nimisha S Pradeep  Published on  26 Sep 2022 5:57 AM GMT
Hyderabad:  MakeMyTrip fined Rs.10k for not refunding fare, insurance to passenger

Hyderabad: Hyderabad District Consumer Disputes Redressal Commission fined Rs.10,237 on MakeMyTrip for not refunding fare and providing travel insurance to a passenger.

The Commission directed MakeMyTrip to refund the ticket price of Rs.4,058 plus the insurance amount of Rs.179 with an interest of 12% per annum from the date of booking the flight till the date of realization to complainant Thandra Karnakar.

In addition, MakeMyTrip has also been asked to pay Rs.5,000 as compensation and Rs.1,000 as costs. MakeMyTrip has been given 45 days to comply with the order.

On July 15, 2021, Karnakar, a resident of Secunderabad filed a complaint against the Manager of MakeMyTrip. According to his complaint, Karnakar had booked a flight from Patna to Hyderabad on April 18, 2021, through MakeMyTrip by paying an amount of Rs.4,058 and travel insurance of Reliance General Insurance for which he paid Rs.179. Karnakar's flight was scheduled for May 6, 2021. But due to some personal emergency, he could cancel the flight.

When he contacted Reliance General Insurance for a refund, they told him that he had to contact MakeMyTrip. MakeMyTrip, on the other hand, said it was not their responsibility and he should ask Reliance only.

Karnakar asked MakeMyTrip to provide him with the policy details of insurance so that he can claim it from Reliance. But MakeMyTrip never responded to Karnakar. Karnakar was left only with his ticket which just said that his travel insurance is with Reliance and the refund policy was also with them. When Karunakar felt that he was being cheated, he filed a case with the Consumer Disputes Redressal Commission.

The opposite parties were served notices. But they were absent for hearing throughout the proceedings.

After careful consideration, the Commission said Karnakar deserved due compensation. "The complainant suffered a lot of mental torture in this regard and also a pain because of their acts and deeds. The complainant suffered due to the transaction and the opposite parties deliberately violated the trust reposed by their customers in them and they cheated the complainant causing a deficiency of service as promised. We are of the view that the opposite parties are jointly liable to refund the cost of the flight ticket charges along with interest, compensation, and costs," said the Commission.


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