Rajiv Gandhi International Airport (file photo)
Hyderabad: The GMR Hyderabad International Airport Ltd. (GHIAL) announced that Rajiv Gandhi International Airport (RGIA) has been adjudged the ‘Best Regional Airport in India and South Asia’ in 2023 Skytrax World Airport Awards. The airport, voted by passengers, also bagged the award for ‘Best Airport Staff in India and South Asia.’
Commenting on the achievement, Pradeep Panicker, CEO of GHIAL said, “We are thrilled to receive this award and be recognised for our commitment to provide an exceptional travel experience for our passengers. This award is a testament to the hard work and dedication of our airport staff, stakeholders, and partners working at Hyderabad airport, who have worked relentlessly to deliver world-class services to our passengers. This recognition motivates us to continue to innovate and further improve the airport experiences and reinforce our commitment to provide a safe and seamless experience for all.”
Edward Plaisted, the CEO of Skytrax, said, “We congratulate Hyderabad International Airport for their success in winning these important customer awards for 2023. The past few years have been extremely challenging for airports worldwide, and as we move on from the Covid-19 pandemic, it is pleasing to see passenger numbers returning to normal, and for Hyderabad International Airport to be recognised as a leading airport by their customers.”
The Skytrax World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. They are regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across over 550 airports. The survey and awards are independent of any airport control or inputs.
The awards are based on the World Airport Survey questionnaires completed by over 60 nationalities of airport customers during the six-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators—from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.