Hyderabad: Greater Hyderabad Municipal Corporation (GHMC) has yet to address 44936 complaints. In an RTI reply, GHMC has revealed that 44,936 complaints are still open, 2,334 complaints are under process, 5,51,737 complaints are closed, 34,659 complaints are conditionally closed for fund requirement or sanction requirement and 6,909 complaints pertain to other departments.

Activist Robin Zaccheus had filed RTI seeking answers after GHMC failed to address his complaint registered through its App.

The GHMC stated that it has received 6,40,575 grievances on its App and website from 2016 to 2020. `My GHMC App’ was launched on July 15, 2016.

As per the data provided by the GHMC, Swachhta complaints account for 100564, while Health and Sanitisation account for 95486.

On February 9, Robin registered a complaint on ‘My GHMC’ App regarding complaints about illegal land grab which remained open till July 6.

“People have lost trust in GHMC. A few weeks back they launched a new helpline, but more than 40000 complaints are still open. They should close these complaints first,” said Robin Zaccheus

On July 5, GHMC launched a new helpline and urged people to inform the authorities about the illegal land grab. The toll-free number (1800-599-0099) was also given out to help people to register their complaints.

As per the data gathered through RTI, there are 2,912 unauthorized construction complaints already registered with GHMC.

According to GHMC, new categories and subcategories were included in 2018 to help citizens to register their grievance.

Under the category of electrical complaints, non-glowing street lights account for the highest number. 1,41,630 complaints have been registered in which 1,40,106 complaints have been already closed while 219 complaints are under process. Only 653 complaints are open.

Around 5,554 complaints pertain to mosquito fogging. Two thousand two hundred thirty-four complaints of repair of potholes on the road are still open while 405 complaints are under process.

“Who is accountable for not resolving these complaints. Someone from the GHMC should take responsibility for this. More than 44,000 complaints are still open. Many of these complaints are registered a year back,” said Robin Zaccheus

Sumit Kumar Jha

Sumit Kumar Jha is currently a multimedia journalist with Newsmeter. An alumnus of Hyderabad Central University and Amity University, he has interned with The New Indian Express and CGNet Swara. Sumit has also worked with video production houses in Mumbai as an assistant director in shows like 21 Sarfrosh for Discovery Jeet. He is specialised in Video Production. He was also the contributor at PARI network. Hailing from rural Bihar has spent his childhood shifting from places and people. Growing up he felt the need to document the lives and dreams of rural India. A lover of visual storytelling goes around the cities to search for Stories. He primarily reports on civic, human interest and data stories.

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