Hyderabad: The Delhi International Airport Limited (DIAL), a GMR-led consortium, on Monday, announced the introduction of a new passenger tracking system that would help airport officials reduce waiting time, enhance operational efficiency and manage passenger flow at various passenger touch point areas at Terminal 3 of the Delhi Airport.

In addition, the Xovis passenger tracking system (PTS), a queue management system, that displays live waiting time taken at various processes like check-in, security check and so on, will be put up at various places.

Xovis PTS will ensure better management of passenger flow and adherence to social distancing norms, as part of the COVID-19 protocol.

In a press note explaining the sensor system in detail, DIAL said that it had installed sensors at all eight departure gates of Terminal 3, at all check-in rows, and domestic and international security check areas. While at the arrival level, sensors have been installed at the immigration area for Indian and foreign passport holders, and domestic-to-international transfer area of the Delhi Airport.

The system receives data streams from the sensors and provides airport operators with valuable Key Performance Indicators (KPIs) such as waiting times, process times and passenger throughput etc.

The KPIs are visualised on an intuitive dashboard, enabling airports to quickly identify crowded areas and bottlenecks. The system's intuitive and comprehensive user interface offers real-time insight on every process point for an improved passenger flow management.

Since the resumption of commercial flight operations is scheduled for May, the Delhi airport has implemented several measures, like deep cleaning of passenger touch points, installation of UV tunnel for sanitisation of baggage, putting up of sanitisation mats at strategic places, touchless check-in facility and so on.


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