Telangana unveils new MeeSeva expansion, offers 580 services from 38 departments via WhatsApp

Hyderabad: IT and Industries Minister D Sridhar Babu launched the new MeeSeva Services on WhatsApp today at Taj Krishna, Banjara Hills a major leap towards citizen-first governance.

Telangana sets sights on becoming a national model for people-centric digital governance

Largest government–WhatsApp service integrations

The initiative, developed in partnership with Meta and MeeSeva, enables citizens to access more than 580 services from 38 government departments directly through WhatsApp. Officials said this is among the largest government–WhatsApp service integrations in the country, offering service delivery “at citizens’ fingertips” without the need for additional applications.

Speaking at the launch, Sridhar Babu said the State is committed to transforming governance into a participatory, transparent and citizen-led process. “Governance should not happen within closed walls. It must integrate citizens as active participants, with technology bringing services directly to their doorstep,” he said.

Services to remote corners

The Minister said the government views technology not merely as software but as an instrument of equality, intended to ensure that digital benefits reach “even the last person in remote corners of Telangana.”

As part of this broader vision, the government has set a target of training 10 lakh youth every year in Artificial Intelligence to prepare the workforce for emerging digital and global opportunities. Telangana, he said, is advancing rapidly with initiatives such as the AI-powered Telangana Digital Exchange (TGDeX), AI City, AI University, and the Telangana Innovation Hub, which together are enabling the State to set new benchmarks in digital administration.

Sridhar Babu noted that Telangana’s GenAI-driven, mobile-first model has reshaped citizen service delivery. The WhatsApp-based MeeSeva services will soon be available in Telugu and Urdu, and voice-command features are being developed for hands-free access. The government also plans to expand the service to more departments in the coming months.

He added that Telangana’s digital governance initiatives are attracting attention from several other States exploring similar technology-driven service delivery models.