Waking up to mass flight cancellations, DGCA summons IndiGo officials to discuss issue
On Thursday morning, 30 flights were cancelled at the Delhi airport, while Kolkata reported four, and 73 flights from Bengaluru
By - Sri Lakshmi Muttevi
New Delhi: Directorate General of Civil Aviation (DGCA) has summoned IndiGo officials after the airline cancelled 100 flights in Bengaluru, Mumbai, Delhi, Kolkata, and Hyderabad on December 3.
The move comes as the aviation body continues its investigation into the country's largest airline’s operational issues. Sources said staff crunch is one of the major issues that led to the chaos in the last three days.
On Thursday morning, 30 flights were cancelled at the Delhi airport, while Kolkata reported four, and 73 flights from Bengaluru. On Wednesday, IndiGo cancelled more than 100 flights and delayed many flights in Delhi, Bengaluru, Mumbai, and Hyderabad.
IndiGo, which operates 2,200–2,300 flights a day, admitted its network had been 'significantly disrupted across the past two days' and issued a direct apology.
In a statement issued, the Airlines said, "We acknowledge that IndiGo's operations have been significantly disrupted across the network for the past two days, and we sincerely apologize to our customers for the inconvenience caused. A multitude of unforeseen operational challenges, including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system, and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated."
"To contain the disruption and restore stability, we have initiated calibrated adjustments to our schedules. These measures will remain in place for the next 48 hours and will allow us to normalize our operations and progressively recover our punctuality across the network. Our teams are working around the clock to ease customer discomfort and ensure operations stabilize as quickly as possible. Furthermore, the affected customers are being offered alternate travel arrangements to reach their destinations or refunds, as applicable," the Airline added.
Over the last two days of operational chaos, IndiGo recorded only 35% On-Time Performance (OTP) at key airports on December 2, 2025, as per data from the Civil Aviation Ministry. Despite leading OTP in October, the airline has been struggling to maintain punctuality lately.
