Jagan launches updated Spandana Portal to keep tract of pending complaints

Vijayawada: Andhra Pradesh Chief Minister Y.S Jagan Mohan Reddy launched the updated Spandana Portal at his camp office here on 26 March. This move will help higher authorities to track petitions till the issues are solved. "Grievances of the people should not be ignored and the officials of the Chief Minister's Office should directly monitor and review them on a regular basis, he said.

The new updated portal has 858 subjects and 3,758 sub-subjects. Earlier, the portal had 2,677 subjects and 27,919 sub-subjects.

The reason for rejecting a grievance petition must be mentioned and if accepted they must be addressed to, Jagan said, adding if they are not solved within the stipulated time, they should be noted and alerts should be sent to relevant officials. Clearing Spandana petitions would be a criterion for the performance of collectors, he said.

The updated portal will also help save time. The petitions can be submitted through village secretariats, call centers, web applications, mobile apps, and praja darbars. The petitions submitted would be classified as critical, high, and general. The status of the petition can be known through web link or by calling 1092 or through village secretariats. If the petitioner is not happy with the result, s/he can request relevant authorities to reopen the petition.

Feedback will be taken from citizens about the services and surveys will be conducted on the quality of services in solving the grievances. Third-party auditing will also be conducted.

Meanwhile, the Chief Minister said that all schemes under Navaratnalu should be implemented effectively and the officials should take necessary action as soon as they find out that names of those eligible are missing from the beneficiaries list. If anyone is left out after the social audit, they should be given the opportunity to apply within a period of one month from the date of implementation of the scheme, Jagan said.

He said the verification of the applications should be completed in the second month and the funds should be released in the third month and the implementation of the scheme would be considered complete after due process.

He directed the officials to ensure that house sites are allotted within 90 days of receiving the applications and said it's the responsibility of the officials to hand over the house site patta to the beneficiary within the stipulated time. The officials said around one lakh new applications were received for house sites and their verification is completed. The Chief Minister instructed the officials to re-verify the applications by next month and take steps to allot house site pattas to the eligible beneficiaries.