From reserving tickets to booking porters, all-new RailOne app provides all passenger services

Hyderabad: Union Railway Minister Ashwini Vaishnaw launched a new app, RailOne, on Tuesday at India Habitat Centre in New Delhi on the 40th Foundation Day of Centre for Railway Information Systems (CRIS).

What is RailOne app?

RailOne is focused on improving the passenger interface with railways.

It is a comprehensive, all-in-one application with a user-friendly interface. The app is available for download on the Android Play Store and iOS App Store. It integrates all the passenger services such as:

- Unreserved and platform tickets with a 3 per cent discount

- Live train tracking

- Grievance redressal

- E-catering, porter booking and last-mile taxi

Reserved tickets will continue to be offered on IRCTC. The RailOne app has also been authorised by IRCTC, just like many other commercial apps that have partnered with IRCTC.

RailOne features a single sign-on with login via mPIN or biometric. It also supports existing RailConnect and UTS credentials. The app is space-saving, as there is no need to install multiple apps.

Modern Passenger Reservation System (PRS)

The Railway minister congratulated the entire team of CRIS on its foundation day. He urged CRIS to focus on further strengthening the digital core of Indian Railways.

The minister also commended the CRIS team for the progress made on upgrading the existing PRS. The modern PRS will be agile, multilingual and scalable to handle 10 times the current load. It will be capable of 1.5 lakh ticket bookings and 40 lakh enquiries per minute. This will be an increase of roughly five times from 32,000 tickets per minute in the current PRS.

The new PRS will be inclusive. It will have advanced functionalities for seat choice and fare calendar, and integrated options for Divyangjan, students, and patients etc.

The new PRS also has a multilingual and user-friendly booking and enquiry interface.

“Railways is continually taking steps to improve passenger amenities. Introducing new generation trains, redeveloping stations, upgrading old coaches to new LHB coaches, and many more such steps have improved passenger experience in the last decade,” the Railways said in a statement.