ACT Fibernet asked to refund Rs 10,619 for failing to provide high-speed internet

Consumer Dispute Redressal Commission has directed the ACT Fibernet (Atria Convergence Technologies) to refund the subscription amount of Rs 10,619 and pay litigation cost of Rs 10000 for failing to provide high-speed internet to a consumer.

By Sumit Jha  Published on  5 Nov 2021 3:13 AM GMT
ACT Fibernet asked to refund Rs 10,619 for failing to provide high-speed internet

Hyderabad: Consumer Dispute Redressal Commission has directed the ACT Fibernet (Atria Convergence Technologies) to refund the subscription amount of Rs 10,619 and pay litigation cost of Rs 10000 for failing to provide high-speed internet to a consumer.

Complainant Mohd Azam Ali Khan, a resident of Shaikpet, availed the internet services of ACT Fibernet in 2019. He paid Rs.10,619 as a subscription amount in 2019 for 1000 MBPS internet.

However, the ACT Fibernet provided only 100 to 200 MBPS, which costs only Rs. 700. He took up the issue with the company but they failed to increase the speed. Later he asked the company to disconnect the service and refund the money.

ACT Fibernet though promised to refund the money and sent a confirmation message and e-mail. However, they failed to refund the amount. Though the internet was disconnected, the amount was not refunded.

The complainant said since the company failed to provide high-speed internet, he lost his livelihood as he could not make online sand bookings, lost IRCTC ticket bookings, and various other online transactions. He said he incurred a loss of Rs.5000-10,000 per day.

ACT Fibernet however contended that due to up-gradation all the customer's internet connections were disrupted. However since the complainant did not want to continue with the services, they had sent an E-mail to him intimating that the internet connection will be disconnected and the amount will be refunded within 4 to 6 weeks. The company said another e-mail was sent to the complainant seeking bank account details to enable the refund.

"Though the complainant received the mail, he did not send bank details. Instead, he rushed to this commission and filed a complaint with the only intention to claim exorbitant compensation," said ACT Fibernet.

After examining the documents and evidence, the commission said ACT Fibernet was expressing its willingness to refund the amount. However, instead of coming forward and depositing the amount or paying it to the complainant on the very first hearing, they continued to contest the matter for nearly two years. As such ACT Fibernet is liable to pay the costs.

"We are of the considered view that the complainant is entitled to a refund of the amount paid to him and litigation cost," the commission said.

The commission asked ACT to refund the subscription amount of Rs. 10,619 and pay Rs. 10,000 as litigation cost.

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