Contact-less boarding to thermal scanning: Smart queue system at Hyderabad airport

Hyderabad: GHIAL has collaborated with AllGoVision Technologies to improve passenger experience by introducing smart queue management system to reduce waiting time at Hyderabad International Airport.

Queue management at various touchpoints of the airport including entry, check-in, security, immigration are key to the enhanced passenger experience and safety.

Hyderabad International Airport, which has pioneered many technological initiatives for a passenger-friendly journey, has implemented Queue Management Systems combining IoT security cameras and AI video analytics that help improve passenger experience by reducing waiting time at passenger touchpoints. GHIAL has collaborated AllGoVision Technologies to implement the new queue management system.

This smart queue management solution uses an advanced camera based Video Analytics which helps the Hyderabad International Airport staff to constantly monitor various key parameters such as peak passenger waiting time and take corrective actions as needed which are very essential for the safety of both passengers and airport staff in these pandemic times.

The advanced video analytics platform analyses the video feed from various cameras and uses Deep Learning based Artificial Intelligence (AI) models to accurately estimate passenger statistics over time. In addition to Queue Management analytics, Hyderabad International Airport is also using the technology for enhanced security such as camera tampering, loitering, parking violation, object classification, wrong-way detection, and left object detection.

"Passenger safety is the key concern in the present pandemic times. GHIAL has adopted a slew of safety measures to ensure our passengers feel safe when they transit through the airport. With this smart queue management technology, security and safety takes the airport experience one notch higher and creates passenger confidence while ensuring seamless operations," said Pradeep Panicker, CEO- GMR Hyderabad International Airport.

K Srinivasan, CEO-AllGoVision, said: "Leveraging the Artificial Intelligence/Machine Learning technology, our detailed Queue Management solution aids in providing accurate business intelligence for managing people at the airport entrance, service counters, security booths, and immigration counters."

A seamless contact-less boarding experience for passengers include thermal scanning of every departing passenger, the availability of automatic hand sanitizer dispensers at various places and staggered seating arrangements. Besides, remote information desk where passengers' queries will be answered without physical presence, allocation of entry gates, and check-in islands for departure passengers to encourage compliance of social distancing norms and minimize human contact have also been introduced at the airport.