98.7% grievances resolved in TS urban local bodies: CDMA dashboard

Hyderabad: Over 98.7 per cent of grievances were resolved by the officials in urban local bodies in Telangana state, according to the dashboard of the Commissioner & Director of Municipal Administration.

Out of 2,49,684 grievances, 2,46,676 have been resolved in 140 ULBs, complaints of which were registered or services sought have been through the Citizen Service Centres of Telangana. Only 3,008 grievances have not been resolved. The dashboard provides real-time data of grievances reported on the website.

The highest number of grievances were registered in Boduppal Municipal Corporation in Medchal, Malkajgiri district. Over 70,858 grievances have been registered in the municipal corporation out of which 70,816 have been resolved.

In Nizamabad, 43,791 grievances have been reported and 42,839 have been resolved. In Warangal, 22,679 grievances were reported out of which, 22,615 were resolved.

“Online services have given the citizens access to round-the-clock monitoring of their problems. They receive a notification on their phone about their status of grievance,” said an official of the Regional Director of Municipal office, Hyderabad.

In 16 ULBs, only single-digit data is given on the website.

In 88 ULBs, more than 75 per cent of grievances have been resolved. In 41 ULBs, less than 25 per cent of grievances have been resolved.

The highest number of grievances pertained to birth certificates – either issuance, inclusion of names, corrections or non-availability, water connections, mutations, property tax assessments, trade licences, death certificates and the likes.

The CDMA launched its flagship programme, an integrated portal-based citizen helpdesk and grievance redressal mechanism, wherein citizens can send their complaints and grievances to the municipalities through post or phone or e-mail.

“The grievances are forwarded to the concerned department/section of the respective ULB depending on the nature of grievance for further action. The corresponding section staff attend the complaints in a given time period and send a reply back to the citizen helpdesk. The reply sent from the corresponding department/Section to the Integrated Citizen helpdesk will be sent to the complainant,” said the official.