Now call centers in Andhra villages to voice their problems

Vijayawada: In an effort to improve services at the village and ward secretariats, Andhra Pradesh Chief Minister Y.S Jagan Mohan Reddy inaugurated persuasion and monitoring unit (PMU) call centres at the Tadepalli camp office on 10 August.

The call centers will monitor the issues received at the village and ward secretariats and try to resolve them within a stipulated time. Initially, the PMU units will offer four services that will oversee the implementation of over 543 services from October.

Jagan also reviewed the setting up of internet facilities in remote areas. The state is aiming to provide 512 secretariats with functional broadband internet services. Of these, 213 have already received an internet connection. The Chief Minister instructed the officials to provide internet connections to the remaining secretariats in the next two months.

During a comprehensive review of the village and ward secretariats, the Chief Minister directed the officials to set up digital boards at every village and ward secretariat. These boards will provide guidelines to people about new schemes introduced in the secretariats.

On being notified about the recruitment for vacancies in both the secretariats, Jagan told officials that the hiring process should be completed by September and said those village secretaries should receive further training about various government programmes. He further added that employees and volunteers working in the secretariats should have a thorough understanding of the government schemes.

Jagan also instructed officials to provide house site pattas within 90 days after receiving an application from the village and ward secretariats. He said further applications received should be processed in the same month.